Frequently Asked Questions
Everything you need to know about our handcrafted treats.
How do you ensure the freshness of your cakes during shipping?
We bake every order fresh and use specialized insulated packaging along with food-grade gel packs to maintain the perfect temperature until it reaches your doorstep.
Do you offer vegan or gluten-free options?
Yes, we have a dedicated selection of both vegan and gluten-free Soulcakes. You can filter our shop page by dietary preference to see the current menu.
What is your return policy for perishable food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a preferred delivery date from our calendar to ensure your treats arrive exactly when you need them.
Where can I find the full list of ingredients and allergens?
Every product page features a complete ingredient list and allergen warning. We also include a physical ingredient card inside every shipping box.
Do you provide tracking information for my order?
Yes, as soon as your order is dispatched, you will receive an email with a tracking link so you can monitor your Soulcake's journey in real-time.