Returns & Exchanges
Due to the perishable nature of our artisanal cakes and treats, we prioritize food safety while ensuring your complete satisfaction with every bite. If your order arrives damaged or incorrect, please contact our support team within 24 hours of delivery for a full replacement or store credit.
Documentation
Take clear photos of the product and its packaging, especially highlighting any damage or discrepancies found upon arrival.
Contact Support
Email our Soulcake care team at help@soulcake.com with your order number and the photos within 24 hours of receipt.
Quality Review
Our pastry kitchen will review your claim immediately to determine if the issue occurred during transit or preparation.
Resolution
Once approved, we will initiate a priority replacement shipment or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing